Would you like to send something back? Here is how it works. Your statutory rights are set out in the withdrawal policy, which prevails – this page only explains the practical steps.
You have 14 days from receiving the goods. Send us a clear statement – informally by email to info@botrik.de or using the model withdrawal form in the withdrawal policy. Please note: simply returning the parcel does not count as a withdrawal.
The quickest way is online: Withdraw from contract – you will immediately receive an acknowledgement of receipt by email.
Once you have received our confirmation of your withdrawal, please send the goods to this address – no later than 14 days after your withdrawal:
Ismar Bolanca · BoTrik
Rosenweg 5
52222 Stolberg
Germany
You bear the direct cost of returning the goods. Please pack the item so that it is protected on its way back – ideally in the original packaging it was delivered in.
We will refund all payments received, including the shipping costs, no later than 14 days after your withdrawal reaches us, using the same means of payment you used. You will not be charged any fees for this. We may withhold the refund until we have received the goods back or you have provided proof that you have sent them. Once your return arrives, we inspect it – for used goods a deduction may apply, see point 4.
Your right of withdrawal remains in place even if you have already used the goods. If the use goes beyond trying them out as you could in a shop, we deduct the loss of value from the refund.
With our products this mainly concerns the adhesive tape on the back of the wall mount: once the backing has been peeled off and the mount has been attached, the tape cannot be reused and has to be removed from the mount and replaced. In our experience the loss of value is then around 25 % of the purchase price, provided that the wall mount and the body are otherwise returned undamaged. What counts is always the actual loss of value in the individual case.
If the mount is removed from the wall improperly – for instance by prising it off instead of twisting it along the wall surface – the mount or the silicone logo can be damaged. We assess such a loss of value once your return has arrived.
We inform you of any deduction before the refund and give our reasons. The legal basis is set out in the withdrawal policy.
Then the statutory warranty applies: 2 years from delivery. You can choose between a free repair and a free replacement. Please contact us first at info@botrik.de, ideally with a photo. In the case of a defect, we bear the cost of the return. Within the 14 days you can of course also simply withdraw instead.
Just write to us: info@botrik.de